Are you in control of the conversation you are having with your clients? Are you always ready to hit the ground running when that phone rings? Do you know how to ask the best questions and how to respond to them?
In this week’s episode, I continue to talk about the series of "Art and Science of Selling in Healthcare” - the Art of the First Phone Call Sell part 2. How is the call setup successful from the beginning? How important is the first call? Acknowledgment is part of science. It becomes the tool you use in the conversation to maintain control, but also to make sure the person on the other end knows it is about them. When people embrace this acknowledgment, they become in the moment in the conversation. LISTEN, DEBRIEF, REFLECT, and UNDERSTAND - It is the only way to be successful in it.
What you’ll learn from this podcast:
1:50 - Focus on the ART
3:22 - The art of the conversation
6:00 - The entry point in the business
11:45 - The goal to every question
19:06 - Listen to respond
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