Today I'm joined by Jason Sharpe, DPT, PhD who is a Physical Therapist and a Multiple Methods User Researcher passionate about improving the healthcare experience and access to care through user-centered research. I hope you enjoy this discussion as much as I did, because we're talking about one of my favorite topics.. ARRIVALS! The first step in Arrive Pay Stay. Don't just take it from us. This conversation is based on research and lots of experience. If you don't know how important the patient experience in healthcare is.. you will by the end of this episode!
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