Mike Major, PT is BACK and we're talking about all things front desk and metrics! Why? Because we both agree that your front desk is your most IMPORTANT asset to your business. And if you're not setting them up for success and measuring the right things.. the success of your business will suffer.
About Mike: Within the first year of his physiotherapy career, Mike worked for a national physiotherapy company and played a key role in the design, development and opening of a 6,000 square foot clinic. From there he was quickly promoted to manage 10 clinics at various stages of growth.
Mike’s next project was to determine the feasibility of rapidly opening 8 multidisciplinary clinics valued at $2 million, all centered on service excellence.
Confident he could run a successful business focused on the client journey, he worked with various business leaders and entrepreneurs to help build a business model that changed the way rehabilitation clinics could run.
Originally a Sergeant in the Canadian Army Reserves, at 21 Mike was already teaching at the Canadian Military’s Leadership School. His career as a physiotherapist has included working on the Board of Directors of the Ontario Physiotherapy Association, an active member of their education committee, planning medical services during the Pan Am/Parapan Am Games, working alongside orthopedic surgeons, and has consulted nationally on thousands of physiotherapy cases.
Mike knows what physiotherapy looks like across Canada in all aspects. ClinicDash is an app born from his expertise, and propelled by his vision of the future of the industry.